Returns & Exchanges

Exchanges within 7 days

If something is not right, write to us within 7 days of delivery and we will arrange an exchange or store credit. The piece must be unworn and in its original packaging.

Damaged in transit

Handmade pieces are fragile and couriers are not always gentle. If your parcel arrives damaged, send us photographs within 48 hours of delivery and we will replace the piece at our cost.

What we cannot accept

For hygiene reasons, earrings cannot be returned unless they arrived faulty. Custom and personalised pieces are also final sale.

Natural variation is not a fault

Small differences in colour, curve and finish between pieces are the signature of handmade work, not a defect.

How to start

Email us with your order number and a photograph. We will reply within two business days with next steps.